Customer Service Representative
At PFS Group, one of the nation’s fastest-growing patient financial services companies, we help patients understand and resolve their medical bills with clarity while delivering exceptional customer service. As a Customer Service Representative (CSR), you will play a key role in our call center by assisting patients with account questions, setting up payment plans, and providing thoughtful, attentive care. This is your opportunity to join a growing, friendly, and mission-driven team that values outstanding customer service, rewards strong performance, and is committed to doing the right thing for every patient.
Job Responsibilities
- Communicate with patients by phone to resolve account balances
- Help patients understand their bill and assist with payment options
- Accurately document conversations and collect and verify patient information
- Interact with patients over the phone, aiming to achieve first-call resolution by demonstrating empathy, patience, and professionalism
- Meet daily and monthly performance metrics including call volume and quality
- Collaborate with team leads and trainers to grow your knowledge and effectiveness
Qualifications and Skills
- Customer service mindset and strong verbal communication skills
- Ability to stay calm under pressure and handle sensitive conversations
- Computer literacy (navigating multiple systems at once)
- Experience in a call center or high-volume phone environment preferred
- Healthcare or insurance background is a plus
- CUBS, EPIC, or similar platform experience is a plus
- Bilingual (Spanish/English) is a plus
Benefits
- Earn up to $450 per month through our performance bonus program
- 10 days PTO in your first year
- Paid birthday off after your first year
- Medical, dental, and vision insurance
- 401(k) retirement plan with company match
- Company-provided life insurance and long-term disability
- Weekday-only call center: no nights or weekends (variety of shifts available)
- Referral bonus program
- Friendly, mission-driven workplace with opportunities to grow