Customer Service Representative - Phone (onsite first 30 days)

Job Title: Customer Service Representative

Department: Customer Service

Reports To: Lead

Position Type: Full-time

Position Classification: Non-Exempt

Supervisory Responsibility: This position has no supervisory responsibilities.

Job Description

A Customer Service Representative (CSR), will act as liaison, provide information on product and services and resolve any emerging problems that our customers encounter, with accuracy and efficiency.

A CSR is genuinely excited to help customers. Patient, empathetic, and passionately communicative. Loves to talk and can put yourself in the customers’ shoes and advocate for them when necessary. Problem solving comes naturally. Promote confidence in troubleshooting and investigate when you don’t have enough information to resolve issues/complaints.

The goal is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.