Customer Service Representative / Project Coordinator
Responsibilities
- Interact with customers regularly by phone, email or in person to develop and maintain an excellent relationship.
- Reviews the purchase requirements for each job; initiates the process.
- Communicate effectively and professionally in all forms of communication with internal and external customers.
- Monitor and replenish customer inventories to level agreed upon by the customer and execute purchases of inventory.
- Identify issues, specify resources required, evaluate solution options, communicate requirements of team members and review open issues and action items.
- Manage the collection, analysis, documentation and coordination of assigned projects.
- Maintain technical competency and remain current in changes in processes and procedures.
- Obtain and evaluate all relevant information to promptly resolve inquires and customer complaints and review with customer service manager.
- Abide by all company policies and procedures, including practice safe work habits.
- Serve as a liaison to customers, sales, customer service, design and manufacturing.
- Maintain regular attendance as required by your position.
- Promotes a positive working environment supporting GBP's teamwork concept.
- Assists the management team with special projects as assigned.
- Operate customer or inventory management software systems.
- Present information in one-on-one and small group settings.
Qualifications
- High school diploma required, Associates or Bachelor’s degree preferred.
- Strong customer orientation.
- A minimum of 2-3 years in a Customer Service environment or related field. Experience in corrugated is a plus!
- Superior organizational and time management skills. ·
- Excellent verbal and written communication skills.
- Exceptional interpersonal skills with previous experience interfacing with customers.
- Must be able to interact with all levels within the Company.
- Self-starter with the ability to work without direct supervision.
- High attention to detail with ability to troubleshoot to determine cause and effect of poor customer experiences.
- Computer skills with working knowledge of Microsoft Office software.
- Candidates must possess a strong attention to detail, the ability to problem solve, handle multiple tasks and work in a fast-paced and team-based environment.
Compensation & Benefits
In addition to a competitive wage, the selected candidate will enjoy a comprehensive benefit package including medical, dental, vision, prescription drug, wellness programs, STD, LTD, life insurance, and company matching 401(k) . Green Bay Packaging benefits may vary by position or division.
Company Overview
Started in 1933, Green Bay Packaging Inc. is a family owned, vertically integrated company consisting of corrugated container plants, a folding carton facility, recycled and virgin containerboard mills, pressure-sensitive label roll stock plants, timberlands, a paper slitting operation, and a sawmill facility. Headquartered in Green Bay, Wis., Green Bay Packaging Inc. employs over 4,600 team members and operates 40 facilities in 16 states, each with a dedication to innovative development of its products and forestry resources, with a focus on safety, sustainability, quality, and continuous improvement. For more information about Green Bay Packaging Inc., visit gbp.com.