Customer Service Representative

Position: Customer Service Representative
Location: The Woodlands, Texas (Hybrid - Flexibility Policy)
Status: Full-time, Permanent (1) - This is a newly created role.

Are you known for your initiative and attention to detail? Are you described as an excellent team player, able to deal quickly with a variety of complex situations? Do you enjoy providing excellent service and taking good care of your customers? Do you have experience in customer service and are you looking for a new challenge in a stable and growing team that takes care of each other’s? Take this opportunity to contribute to the success and growth of a great family-owned business!

We are currently seeking an energetic, motivated and experienced professional to fill the position of Customer Service Representative within the Oil & Gas Industry to join our growing team in The Woodlands, Texas. As a Customer Service Representative, you will be responsible for effectively communicating with our customers, taking orders and tracking them through our Salesforce portal. This person will also be responsible for communicating with our commercial team to maintain the highest level of customer service. This position initiates communication between shipping, receiving, accounting, and the procurement and logistic department. This is a highly collaborative position that works at a fast pace, solutions-driven workplace. We are looking for someone with a positive and professional attitude who will ensure a dedicated and impeccable customer service.
Are you equipped with exceptional problem-solving skills and thrive in a collaborative team environment? If so, keep reading, as this position could be the perfect fit for you!

We are seeking a candidate who aligns seamlessly with our organizational culture and possesses a genuine interest in forging a long-term career with our amazing Company, renowned for its commitment to employee well-being. By joining our team, you will have the chance to be an integral part of a collaborative, innovative, and driven group within a rapidly expanding organization that prioritizes its people. Working alongside dynamic colleagues, you will have the opportunity to benefit from their wealth of knowledge and expertise, creating a truly enriching professional experience.

At Quadra, we put people first so that together, we can reimagine the possibilities.
Quadra Chemicals, a Great Place to Work US® certified, is one of North America's leading distributors of chemicals and ingredients. We have facilities across Canada and in selected markets in the United States. We are a growing company with a long-term commitment to our employees. If you are committed to excellence, you belong at Quadra. Our employees are professional and passionate about our business.
What would be your main responsibilities as a Customer Service Representative?:

Acceptance of orders and processing of orders in our computer system
Verify information on purchase orders
Ensure that customer requests are handled in a satisfactory manner and in accordance with company policies and guidelines
Communicate regularly with clients by phone or email
Assist customers with order placement, product suggestions, different batches, etc.
Follow up on all orders and make sure they are in the proper status
Resolve customer issues by working closely with Sales Representatives, Account Managers and Product Managers
Attend various face-to-face or virtual meetings (sales, quality, logistics, etc.)
Read and understand all customer activity in Salesforce for strategic accounts
Account maintenance management
Comprehensive systems generated reports and analysis (weekly/monthly reporting)
Ensure customer and operational requirements are met by communicating regularly with Logistics and Procurement.
Ensure total customer focus by working in synergy with other departments
Provide internal sales support for assigned account(s)

What experience is needed to have success in this role?:

Possesses a College degree in administration, business administration, or a related field

Minimum of 3 years of relevant customer service experience in a distribution, logistics or manufacturing environment in order to understand company’s products and services
Previous experience supporting customers in the oil & gas industry is preferred. Candidates with experience in distribution, logistics, manufacturing, or other fast-paced supply environments are also encouraged to apply
Must have excellent verbal and written communication skills; essential for effectively understanding and addressing customer inquiries and concerns
Demonstrated empathy towards customer’s needs and being patient with challenging situations in order to help build strong relationships with customers
Strong problem-solving and being skilled at identifying and resolving customer issues efficiently and creatively, finding appropriate solutions
Excellent organizational skills and proven time-management skills in order to manage multiple inquiries and tasks while maintaining strong quality service
Demonstrate resilience in high-pressure situations and a willingness to work in an ever-changing environment where quick decisions are required
Demonstrate your strong analytical prowess, capable of dissecting complex information and deriving valuable insights
Maintaining a positive and friendly demeanor contributes to creating a pleasant customer experience and building customer loyalty
Embrace the values of compassion, integrity, and honesty, as these essential qualities are highly valued and sought after in candidates for this role
Proficiency in utilizing modern technology (Microsoft Suite, Salesforce, ERP systems, etc.) is a prerequisite for this role

What are the perks of choosing this role at Quadra? :

Tailored training: We provide personalized training to support you and your growth
Permanent, full-time position: Join us for a stable, long-term career
Competitive salary & Performance Incentives: Your hard work is rewarded with attractive compensation and generous incentive program
Excellent Benefits Package: Medical, Dental, and more to keep you covered including our Employee Assistance Program (EAP)
Generous Time Off: Flexible personal days, sick days and vacation to recharge
Wellness Programs: Enhance your quality of life with wellness initiatives, including health and mental wellness programs from healthcare leaders
401K with match: Plan your future with our matched retirement program
Family-owned and support environment: Be part of a private, family-owned company with a strong infrastructure and core values
Award-Winning Workplace: Work in a certified Great Place to Work®, WEConnect Women Owned, and Best Managed Company!
Inclusive Culture: We celebrate diversity and caring for each other and having fun are part of our core values!
Career Growth: Unlock opportunities for development in a fast pace growing company
Fun Social Activities: Get involved in company events, Volunteering programs, etc.
Referral & Recognition Programs: Earn monetary rewards through our referral and employee recognition programs (years of service, merit awards, etc.)
And Much More!

Join our team of dedicated professionals who are passionate about providing exceptional customer service. If you are ready to make a positive impact, build strong relationships with customers, and contribute to our company's success, we invite you to apply today. Take the next step towards a rewarding career by submitting your application now. We look forward to welcoming you aboard and working together to create value and deliver outstanding service to our valued customers.

Compensation Information: The annual base pay range for this position is reasonably expected to be $49,170 to $74,600 USD. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as job-related knowledge, skills, education, and experience.

Base salary is only a part of the total rewards package - this role will also be eligible for a generous incentive program and benefits. Quadra’s salary ranges are benchmarked and are determined by role and level. Please note that the base pay shown qualifications, skill level, competencies, and work location.