Customer Service Representative

A Customer Service Representative is responsible for installing and monitoring our offender surveillance, alcohol monitoring technologies and all other electronic monitoring devices for courts, probation & parole departments, treatment providers and other agencies in each of our County Offices.

ESSENTIAL FUNCTIONS:
o Meet with clients to install, remove or perform maintenance on the electronic monitoring technologies and provide customer service duties to clients and the agencies served.
o Schedules orientation and installation appointments for all new referrals and maintenance appointments.
o Manages daily communication and equipment alerts and maintenance items.
o Maintains cleanliness of inactive equipment.
o Creates individual customer accounts and tracks participant as well as taking payments for services provided.
o Delivers participant completion, non-compliance and payment reports to the appropriate supervising agencies.
o Other duties as assigned.