Customer Service Representative

The Customer Service Representative (Bilingual Spanish) is a non-exempt employee who performs customer service and collection duties and provides administrative and clerical support for branch operations.

Essential Functions May Include:

• Provide customer service primarily by telephone, in-person, and electronically by offering appropriate solutions, resolution for issues, and follow up.
• Collections of certain past due loans and contracts, including making payment arrangements.
• Fund loans and contracts.
• Process payments, mail, titles, and certain accounts payable.
• Satisfaction of certain loan and contract approval stipulations, such as employment and housing verifications.
• Marketing for loans by inviting customers to apply for loans and offering optional ancillary products when they may provide benefit to the customer.
• Obtaining and inputting, primarily via telephone, direct consumer loan applications, including inputting complete credit applications, identifying the real loan purpose and potential collateral to secure the loan.
• CSRs are expected to contribute as needed to every project at Reliable Credit and to work as necessary to meet our customers’ needs.

In addition to the job specific requirements above, the following requirements are expected of all members of the team:

• Consistently maintain a professional demeanor and communicate in a respectful and collaborative manner.
• Follow direction, is engaged and productive and is flexible and adaptable to changing conditions and expectations.
• Collaborate with and support other members of the company, customers and dealers.
• Maintain punctual, regular, and reliable attendance.
• Demonstrate the Company’s core values (Vision Statement) and complies with all Company policies and procedures.