Customer Service Representative (Spanish & English)

You serve as a bridge between eToro and its clients by providing first-level support through live chat, email, and phone. You handle assistance requests professionally, balance client and company requirements, communicate clearly, ensure regulatory compliance, and deliver an exceptional service experience.

Responsibilities

• Serve as a bridge between the company and its clients
• Provide first-level support through live chat, email, and phone
• Handle requests for assistance professionally
• Balance customer interests with company requirements
• Communicate clearly with clients in writing and verbally
• Ensure compliance with Cyprus and global regulations
• Represent the company and its products
• Deliver an exceptional customer service experience

Requirements

• Flexibility to work shifts and weekends
• Excellent command of Spanish and English
• Basic understanding of financial markets
• Previous customer service experience
• Client satisfaction focus
• Interpersonal skills