Customer Service Representative, Spare Parts

The Customer Service Representatives will provide dedicated operational support for the Spare Parts business and help ensure timely, accurate execution from customer inquiry through shipment confirmation.

• Quoting: Prepare and issue spare parts quotations, validate request details, and follow up on open quotes to support timely customer decisions and revenue conversion.
• Order Entry: Enter and process customer purchase orders accurately, confirm order details, and coordinate resolution of pricing, part, shipping, or account discrepancies.
• Customer Follow-Up: Provide proactive updates on order status, lead times, open actions, shipment timing, and changes that may affect customer expectations.
• Packing Slip Release: Coordinate and release packing slips so completed orders can move efficiently into shipment execution.
• Tracking Communication: Obtain shipment tracking information and provide customers with timely delivery visibility and follow-up.
• Cross-Functional Coordination: Work with Supply Chain, Operations, Shipping, Sales, Technical Support, and Customer Success to resolve issues and maintain order flow.

What you need to be considered:

• 1 - 2 years of customer service or related experience dealing with customers

Skills, Abilities and Attributes to be successful in this role:

• Ability to communicate effectively interdepartmentally and externally with customers and vendors
• Teamwork spirit and quick learning capabilities
• Requires knowledge of systems and software necessary to perform job function such as ERP systems (e.g. EPICOR), MS Products (Word, Excel, Outlook, PowerPoint), Salesforce, and Atlassian Products (JIRA, etc.)
• Ability to develop and track project schedules and deadlines
• Strong customer service skills and professionalism required