Customer Service Representative

Open 63d

Paragon Technologies, a SunSource company, specializes in providing world-class service, repair and re-manufacturing in the areas of electronics, hydraulics, robotics, servos and mechanical components for various industries.

Maximize customer satisfaction and contribution margins by consistently and accurately processing of orders, requests for price and delivery information, returns, order status, order expedites and product literature; as well as the ability to orchestrate internal resources to meet customer needs.

Experience, Education and Skills

Two years of industrial repair and/or industrial distribution experience.
2+ years of customer service experience in a manufacturing or distribution environment.
Proficient with software programs relating to the customer service position, including Microsoft Excel, Microsoft Word, E-mail and vendor pricing programs.
Demonstrate strong verbal and written communication skills as well as strong problem-solving skills.
Demonstrate ability to identify, from existing orders, incremental selling opportunities within current customers and to communicate and work with outside sales to win new business.

Essential Functions

Approach: process in bound customer calls from customers regarding order status, pricing, product availability and delivery schedules.
Customer Knowledge: develop knowledge of assigned customer's specifically basic understanding of the buying process for OEM and MRO customer base.
Internal Know-How: demonstrate basic understanding of SunSource's customer procedures and tools and be able to process orders, quotes, returns, navigate the pricing system, interpret pricing structure, and utilize internal support systems.
Resource Management: demonstrate the required ability to orchestrate resources to meet customer needs which include technical support, warehousing, finance, service and fabrication centers and purchasing.
Technical Competence: demonstrate basic knowledge of SunSource technology and service offerings.

Equal Opportunity Employer, including disability and protected veteran status. If you are an individual with a disability and require an accommodation to complete the application process, please contact [email protected] to request reasonable accommodation. Only requests for accommodation in the application process will be returned from this email address. This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here, aquí).

Sun-Source | Privacy Policy #paragontechassc

Show

What this application asks

lever

Resume/CV, Full name, Email, Phone, Current location, Current company, LinkedIn URL, Other website

Are you over the age of 18? choose one · optional
Do you currently require this company’s immigration sponsorship for work authorization in order to onboard and work with this company? This includes if you require support for H-1B (including transfer, amendment, extension, and/or annual quota/lottery), H-1B1, O-1, E-3, TN, F-1 STEM, F-1 CPT, or similar. choose one · optional
In order to maintain your continued ability to work, will you in the future require this company’s immigration sponsorship for work authorization? This includes if you will in the future require support for H-1B (including transfer, amendment, extension, and/or annual quota/lottery), H-1B1, O-1, E-3, TN, F-1 STEM, F-1 CPT, or similar. choose one · optional
What is your desired annual salary or hourly rate of pay?
Were you referred by a current employee? choose one · optional
If you were referred by a current employee, who referred you? optional
Text Messaging OPT IN: Do you OPT IN and provide your express written consent to receive informational TEXT MESSAGES from SunSource or an affiliate company regarding this job opportunity or future job opportunities? Be aware that message frequency will vary and msg & data rates may apply. You may OPT OUT at any time by replying “STOP” or “UNSUBSCRIBE” to any text message received. yes / no · optional
APPLICANT STATEMENT: I certify that all information I have provided in order to apply for and secure work with SunSource ("the employer") and it's affiliate companies is true, complete and correct. I understand that the employer does not unlawfully discriminate in employment and no question on this application is used for the purpose of limiting or excusing any applicant from consideration for employment on a basis prohibited by applicable local, provincial, or federal law.If I am hired, I understand that I am free to resign at any time, with or without cause and with or without prior notice, and the employer reserves the same right to terminate my employment at any time, with or without cause and with or without prior notice, except as may be required by law. I understand that any information provided by me that is found to be false, incomplete or misrepresented in any respect, will be sufficient cause to (i) eliminate me from further consideration for employment, or (ii) may result in my immediate discharge from the employer's service, whenever it is discovered. I understand this application does not constitute an agreement or contract for employment for any specified period or definite duration. yes / no · optional

Customer Service Representative

Experience, Education and Skills

Essential Functions

What this application asks

See also

Tailor your CV for this role?

A new version of freehire is available