Customer Service Representative Supervisor

About Vantage Aviation:

Vantage is a fully integrated, multi-vertical business aviation firm that specializes in all things private aviation. Hangar leasing, fuel and ground handling support, aircraft management and charter services, flight training schools, and turbine maintenance services are all within our scope of capability and expertise. Vantage Aviation is a private equity backed, fully integrated business aviation firm pursuing FBO, MRO, and 135 charter acquisitions and development opportunities throughout North America.

We seek opportunities where airport sponsors and their aviation stakeholders can benefit from our highly integrated, full-service offering. Our menu of services meets the highest Minimum Standards of Service within the industry, allowing us to provide better service for all those who enjoy the benefits of general and business aviation.

Position Summary:

The Customer Service Representative Supervisor (CSR Supervisor) is responsible for overseeing daily customer service operations and supervising Customer Service Representatives and CSR Leads within Vantage Aviation’s FBO operations. This position plays a critical leadership role in ensuring exceptional customer service, efficient front desk operations, and consistent adherence to company standards and operational procedures.

The CSR Supervisor serves as a working supervisor, balancing operational front desk responsibilities with team leadership, employee coaching, shift coordination, and customer issue resolution. This role requires strong leadership skills, aviation customer service experience, operational awareness, and the ability to maintain professionalism in a fast-paced aviation environment.