Customer Service Representative
Sureserve provide market leading compliance and energy services across the UK, with close to 5000 employees working from over 30 offices.
Sureserve is a trusted partner for housing associations, local authorities, and residents, delivering high-quality compliance and energy services. Our focus on energy efficiency, safe and compliant homes, and enhanced quality of life makes us a leader in the industry. With nationwide reach, regional expertise, and a commitment to excellent service, we are well-positioned to support our clients now and in the future.
The Customer Service Representative (CSR) is responsible for delivering exceptional customer service through multiple communication channels, including inbound and outbound phone calls and email correspondence. The role plays a vital part in ensuring customer satisfaction by managing appointments, performing administrative duties, handling compliments and complaints, and collecting valuable customer feedback to help improve the business’ overall service.
Why Join Us
You’ll be part of a supportive team that values expertise, reliability and great customer service. We offer a positive working environment, opportunities for development and the chance to make a meaningful impact, in the communities we serve.
Education, Experience and Qualifications:
Previous experience in a customer focused role is preferred
Experience in handling a high volume of customer queries
Basic knowledge of appointment scheduling
Previous experience within Repair & Maintenance Sector is preferred
Salary: £28,000 per annum
Location: Waltham Abbey, London, E4 7RW
Contract Type: Permanent
Working Hours: 40hrs per week
Working pattern: Monday-Friday
Benefits
We offer a range of benefits designed to support your lifestyle whilst working for Sureserve and outside of work, some of these include:
Competitive salary
24 days annual leave plus bank holidays
Sureserve Benefits Hub, accessing over 1000’s retail discounts
Virtual GP service, 24/7, 365 days, available for employees and your immediate family
Employee assistance programme (EAP), available 24/7. 365 days, for employees and your immediate family
Bike2Work scheme
In addition, the role offers
Sureserve Benefits Hub, accessing over 1000’s retail discounts
Virtual GP service, 24/7, 365 days, available for employees and your immediate family
Employee assistance programme (EAP), available 24/7. 365 days, for employees and your immediate family
Home & Electronics – salary sacrifice purchase scheme
Equal Opportunities
Sureserve is an equal opportunities employer, dedicated to nurturing a diverse and inclusive work environment. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.
Reasonable Adjustments
As part of our commitment to Inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals who may require them. If you feel you need any adjustments, please contact [insert email address here]
Pre-employment Checks
Successful applicants will be subject to eligibility checks with a 3rd party, including the right to work in the UK and DBS checks.