CUSTOMER SERVICE REPRESENTATIVE
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Description
A Virtual Security Guard plays a vital role in watching closed-circuit Television (CCTV) systems for security and surveillance purposes. They are responsible for securing the client property by taking wise decisions. This role requires a person to be street smart understand or able to analyze criminal/non-criminal situations, attention to detail of the scenario in live, and the ability to collaborate with clients over phone/web chats/emails.
Key Responsibilities:-
Live Monitoring & Alarm Monitoring: - Watching live cameras to secure the client property, Conduct Virtual Guard tours on the client web portal/Video Monitoring System, Handle A.I generated alarms analyze and taken action accordingly.
Technical Specifications: - Basic computer skills, Street Smart, Multitasking and Able to handle multiple screens.
Communication: Effective/Average English communication skills both written and verbal, to interact on
Client web chats, emails, and Public Announcement System.