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UMI Stone/Opustone

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Customer Service Representative

Open 49d posting dated 5 days ago · reposted 3×

OVERVIEW
It is the primary responsibility of this position to coordinate and manage the customer ordering process. This includes but is not limited to creating order acknowledgements, posting signed order acknowledgements and payments to individual orders, communicating with customers on deliveries and backorders, and answering general order/material questions. Moreover, below details additional responsibilities related to maintaining the customer relationship, as well a general office responsibility.

JOB RESPONSIBILITIES:

  • Processing order acknowledgements from inception, recording approval documents on order acknowledgements, accepting payment if applicable, and setting delivery of product.
  • Attracts potential customers by answering product and service questions; suggesting information about other products and services.
  • Maintains customer records by updating account information.
  • Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Provide clerical and administrative support as necessary.
  • Provide showroom support by assisting with customer selection as necessary.

ACCOUNTABILITIES AND PERFORMANCE MEASURES:

  • Time Management, Customer Engagement, Attention to Detail, Well Organized


WORK ENVIRONMENT
Requires occasional lifting up to 25 pounds. Must be able to multitask and complete tasks. Must have ability to be work in both an office and warehouse setting Requires occasional exposure to outdoor weather conditions.


REQUIREMENTS/EDUCATION AND EXPERIENCE:

  • High school Diploma/GED
  • Bilingual preferable
  • Ability to type 30-35 words per minute
  • Computer skills: Microsoft Office, Outlook

PERSONAL ATTRIBUTES:

  • Positive Attitude – Cooperation, Courteous, Friendly, Honest, Respectful
  • Teamwork – Collaborative, Team Player, Accept Feedback, Customer Service, Emotional Intelligence, Interpersonal Skills
  • Work Ethic – Multi-tasking, Organization, Time management & Efficiency, Strategic Planning, Results Oriented

BENEFITS
Medical
Dental
Vision
Employer Paid Basic Employee Life and AD&D Insurance
Employer Paid Long Term Disability
Flexible Spending Accounts
Voluntary Short-Term Disability
Voluntary Life and AD&D Insurance
Voluntary Accident Insurance
Voluntary Critical Illness Insurance


EEO
At Construction Resources, our people are the driving force behind everything we do. Construction Resources is an equal opportunity employer that aspires to be the best in the business by building an associate experience that celebrates growth, development, and purpose.


PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to speak or hear. The employee is frequently required to sit for extended periods of time, stand, walk, climb stairs, use hands to finger, handle or feel, and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.


POSITION TYPE/EXPECTED HOURS OF WORK
This is a full-time position that requires overtime as business needs dictate.


OTHER DUTIES
Please note: this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

PRIVACY NOTICE
We value your privacy and want to ensure transparency regarding the collection and processing of your personal data. As part of our recruitment process, we require your explicit consent to collect, store, and process your personal information, including but not limited to your resume, contact details, professional experience, and other relevant data.

This data will be used solely for recruitment and hiring purposes in accordance with our privacy policy and applicable data protection regulations. Your information will be stored securely and will not be shared with third parties without your consent.

By submitting your application, you agree to the collection and processing of your personal data for the purposes stated above. You may withdraw your consent at any time by contacting us at recruitment@crhomeusa.com.

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What this application asks

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First Name, Last Name, Email, Phone, Resume/CV, Cover Letter

  • Preferred First Name optional
  • LinkedIn Profile optional
  • Website optional
  • Are you 18 years of age or older? choose one
  • Are you authorized to work in the United States and able to provide proper documentation, if hired? (Proof of employment eligibility or immigration status will be required upon employment). choose one
  • Will you, now or in the future, require employment sponsorship? choose one
  • What date can you start working if you are hired?
  • Will you consent to a mandatory background check, as permitted by applicable law? choose one
  • Will you consent to a mandatory controlled substance test? choose one
  • What is your desired salary?
  • Are you available to work full time? choose one
  • Are you available to work overtime? choose one
  • Do you have reliable transportation to and from work? choose one
  • Have you ever been discharged or asked to resign by an employer choose one
  • If you have been discharged from a previous employer, please explain the reason for discharge. written answer · optional
  • Are you currently bound by any non-compete agreement or similar restriction that would prevent your ability to work in this position? choose one
  • If yes, please provide details of the non-compete agreement, including the terms and duration of the restrictions, and the name of the company enforcing the agreement. written answer · optional
  • Can you perform the essential functions of the position for which you are applying with or without reasonable accommodations? choose one
  • Did you attend any college, trade school, secondary education, etc? choose one · optional
  • Please tell us about additional education or training: written answer · optional
  • Do you hold a valid driver's license? choose one
  • Summarize below any special skills and qualifications acquired from employment or other experiences that may qualify you to work with our Company. written answer · optional
  • Have you ever applied and/or worked for Construction Resources and/or one of its affiliate companies – UMI, Cancos, Bell, Atlanta Glass & Mirror, etc.)? choose one · optional
  • If you have worked with Construction Resources or one of its affiliate companies, when did you work and at what location?
  • How did you hear about this position? choose any
  • If you heard about this opportunity through a company employee, relative, or other source, please provide the name or describe the "other" source.
  • I would like to receive updates from a recruiter about this job via SMS. Please answer with Yes or No. choose one
  • Your personal data will be retained by Construction Resources Company, LLC ("Company") and its affiliated businesses for as long as the Company determines it is necessary to evaluate your application for employment.  Under the General Data Protection Regulation, you have the right to request access to your personal data, to request that your personal data be rectified or erased and to request that processing of your personal data be restricted.  You also have the right to data portability.  In addition, you may lodge a complaint with a supervisory authority.   choose one