Customer Service Representative – Utility Billing
Five Star Solutions is looking for friendly, dependable Customer Service Representatives to support customers with their natural gas utility accounts. In this role, you will assist customers with questions regarding their gas bills, payments, account information, and general account-related concerns.
The ideal candidate is patient, professional, and comfortable assisting customers with billing and account issues while providing a positive customer experience.
This is a remote position for those that reside in = AL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, WY
Responsibilities
- Assist customers with questions regarding their natural gas bills and account balances
- Process and assist with customer payments
- Research and resolve account-related issues
- Explain billing information, charges, and payment options clearly
- Update and maintain accurate customer account information
- Handle customer questions and concerns professionally and efficiently
- Follow established procedures and privacy requirements
- Document customer interactions accurately
- Escalate issues when additional assistance or authorization is required
- Provide excellent customer service on every interaction
Qualifications
- 1 year Previous customer service, call center, or office experience preferred
- Strong verbal and written communication skills
- Comfortable working with billing and account information
- Strong attention to detail
- Ability to navigate multiple computer systems
- Professional and empathetic approach to customer concerns
- Reliable attendance and punctuality
- Ability to work independently and as part of a team
- Comfortable handling potentially difficult customer interactions
- Must be comfortable cross training on other accounts
Five Star Solutions values diversity and is committed to cultivating a professional, diverse workforce by hiring the best people available and providing the best service possible to our customers. Five Star is an EOE/Veterans/Disabled/LGBT employer and participates in the E-verify program.
As published by lever · 17 questions
Basics
Resume/CV, Full name, Email, Phone, Current location, Current company
Short answers (5)
- Availability Monday through Sunday: What is the earliest time you are available to start work, and the latest time you are available to finish work each day? Please list your availability as a time range — for example, “7a–7p” means you are available to start as early as 7:00 AM and can work as late as 7:00 PM. Note: You will not be scheduled for the entire range, but for a shift of up to 8 hours within the availability you provide.
- Expected Hourly Wage?
- If selected Referral or Other above, please list who referred you or how you heard about Five Star Call Centers.
- If answered yes to felony question, please explain. Type N/A if non applicable
- Are you currently employed? If No, please provide the most recent date of employment.
Pick from a list (12)
- What location do you reside in? optional
- Are you 18 years of age or older? Positions have an age requirement of 18 as a background check is required. optional
- Are you interested in: optional
- Have you ever been employed with Five Star, Lawrence and Schiller Teleservices or Midco Connections? optional
- Do you have previous call center experience? optional
- Do you have a bilingual skill set? (Speak, Read, & Write fluently in English & Spanish) optional
- Do you have internet at home? (not wifi) optional
- Do you have computer equipment that could be utilized to work from home? (This would include a desktop or laptop, not a tablet.) optional
- Have you worked from home in a previous job? optional
- How did you hear about Five Star? optional
- In the last 7 years, have you been convicted of or pleaded guilty to a felony? *If you live in an area with Ban the Box or Lehigh County PA choose "N/A" per state law. optional
- I have been employed for the past? optional