Customer Service Representative

Provide service excellence and be a trusted advisor to our prospects and customers by accurately and efficiently fulfilling their fluid power needs. Our Customer Service Teams work in partnership with our outside sales, procurement, and suppliers to grow our business with existing customers, develop and gain new customers and exceed our monthly sales goals.

Duties/Responsibilities:

• Generate quotes, enter orders, contact vendors, update records and track orders as necessary through our ERP system in a timely fashion
• Engage with Internal and External Customers on behalf of Wilson Company
• Work with internal CSR teams and other departments to find appropriate solutions to problems.
• Contact customers following sales to ensure on-going customer satisfaction and resolve any pending issues or concerns
• Solve customer application problems
• Cross over competitive products
• Expedite orders for customers
• Process customer returns
• Trouble shoot and resolve order processing issues
• Assume the product specialist role for two specific product lines, (cylinder, HVD, Pump, Versa, TFD, etc)
• Load customer part number cross-references & specific pricing information
• Utilize printed and on-line vendor information resources
• Keep product and reference information up to date
• Provide literature to customers
• Pick, pack and ship items if necessary
• Remain current on product developments by attending training provided by the company or vendors, reading trade journals, supplier literature, etc.
• Occasional visits to customer sites with our field representatives
• Assist with Retail Store activities as required.
• Assist in warehouse activities as required, i.e. cycle counting, receiving, etc.