CUSTOMER SERVICE / SALES EXECUTIVE
Posted Updated
Description
Summary
We are seeking a dynamic Customer Service and Sales Executive to join our team, where you will serve as the primary point of contact for our clients while driving revenue growth. This pivotal role combines direct customer support with proactive sales initiatives, requiring an individual who can effectively manage inquiries, resolve issues, and identify opportunities to expand our client base. The position is integral to maintaining high standards of customer satisfaction and achieving organizational targets within the customer service sector.
Responsibilities
- Manage inbound and outbound voice interactions to address client queries and provide exceptional support.
- Cultivate and maintain strong relationships with existing customers to ensure retention and satisfaction.
- Conduct systematic follow-ups on generated leads to convert them into successful sales.
- Engage in negotiation tactics to close deals and secure agreements that meet business objectives.
- Strive to meet and exceed monthly sales targets and performance metrics consistently.
- Analyze customer issues to provide effective solutions and troubleshoot problems efficiently.
- Deliver professional customer service across various touchpoints to uphold brand reputation.
- Execute voice process activities with clarity and accuracy in an international context.
- Drive sales activities by identifying customer needs and presenting appropriate products or services.
- Handle customer interactions with professionalism to ensure a positive experience throughout the journey.
Requirements
Requirements:
- Possess a minimum of one year of professional work experience in a relevant field.
- Demonstrate excellent communication skills capable of engaging effectively with diverse clients.
- Show proficiency in Customer Relationship Management (CRM) tools and methodologies.
- Exhibit strong capabilities in lead follow-up and pipeline management.
- Display adept negotiation abilities to facilitate mutually beneficial agreements.
- Proven track record of achieving sales targets and performance goals.
- Apply problem-solving skills to address customer challenges promptly.
- Maintain a solid understanding of customer service principles and best practices.
- Have experience handling voice processes, including international voice operations.
- Showcase natural aptitude for sales and customer handling in fast-paced environments.