Customer Service/School Outreach Center Coordinator Lead
Posted Updated 18
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PARENT EDUCATION BRIDGE FOR STUDENT ACHIEVEMENT FOUNDATION LLC Customer Service/School Outreach Center Coordinator Lead
Description
Benefits:
- 401(k)
- Flexible schedule
- Opportunity for advancement
CUSTOMER SERVICE LEAD
Benefits/Perks
Competitive Compensation + productivity bonus
Career Growth Opportunities
Job Summary
We are seeking a friendly and professional with Inside Sales/Customer Service experience to join our team. In this role, you will take inbound and outbound calls, communicate with customers to identify their needs, and provide helpful solutions that ensure they have a great customer service experience with our company.
Responsibilities
- Place outbound calls and receive inbound calls
- Identify the reason for the customer’s call, collect relevant information, and provide solutions
- Refer to premade scripts for a variety of customer service topics
- Upsell products and services when appropriate
- Use best practices in customer service techniques to develop rapport and build relationships with customers
- Document all customer interactions
- Attend training to maintain up-to-date skills and knowledge
Qualifications
- High school diploma/GED
- Previous experience as a call center representative, or inside sales representative, or a similar role is preferred
- Must be Result oriented. This is a high-paced environment.
- Excellent phone and verbal communication skills
- Understanding of active listening techniques
- Familiarity with Customer Relationship Management (CRM) programs
- Ability to work well under pressure
- Highly organized with the ability to prioritize projects and manage time effectively