Customer Service Specialist (70656)

Customer Service Specialist

Join our team at FSS and enjoy comprehensive benefits including but not limited to:

• Tuition Reimbursement
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Well-Being Program
• Paid Time Off (PTO)
• Bereavement Leave
• 12 Paid Holidays
• Flexible Spending Account (FSA)
• Employee Assistance Program (EAP)
• Short & Long-Term Disability Coverage
• Employee Discounts
• 401k Plan with 3% Employer Contribution

The mission of Family Support Services is to be the leader in providing safety, stability, and quality of life for all children by working with the community to strengthen the family unit.

Job Summary:

This position will be the first point of contact for our customers at our front desk and agency phone, providing them with assistance, information, and resolution to their questions and issues. This position plays a vital role in maintaining customer satisfaction, building relationships, and contributing to our company's success by delivering top-notch customer service. This position is responsible for sorting mail, receiving deliveries, coordinating conference space, and assisting the Office Management Supervisor with administrative functions.

Essential Duties:

• Customer Support: Interact with customers via phone, email, or in-person to assist with inquiries and general support.
• Issue Resolution: Address and resolve customer concerns, complaints, and requests promptly and professionally, ensuring a high level of satisfaction.
• Calendar Management: Scheduling and coordinating meetings, appointments, and travel arrangements as needed.
• Communication: Act as the primary point of contact for internal and external stakeholders, screening and prioritizing communications, and handling inquiries when appropriate.
• Meeting Coordination: Schedule conference spaces and coordinate meetings in partnership with administrative leadership.
• Travel Arrangements: Book travel arrangements including conference registration, flights, accommodations, and transportation for employees/clients as needed.
• Document Preparation: Prepare and edit documents, reports, and correspondence as requested.
• Data Management: Maintain and organize electronic and physical files, ensuring information is easily accessible and secure.
• Expense Management: Track and process expense reports for scheduled travel ensuring compliance with company policies.
• Project Support: Assist with special projects and initiatives providing administrative support as needed.
• Confidentiality: Handle sensitive information and always maintain strict confidentiality.
• Other duties as assigned

Schedule: Monday - Friday, 8:30am-5pm