Customer Service Specialist - Content Writing
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Job Description
- Customer Service Specialist - Content Writing, Marketing and Customer Care
- Monday-Friday 9am-5pm (EST) - small time variations may apply
- Home-Based/Remotely
- Salary $600 (NOT commission based)
Requirements/Skills
- English level - C1, native or near-native speakers
- French level - C1, native or near-native speakers
- Modern Computer/Laptop with fast, stable internet connection and quiet working environment
- Experience in Creative Writing, content writing and financial vocabulary both in English and French
- Experience in Marketing and/or Sales
- Strong phone communication, presentation skills and active listening
- Ability to multi-task, prioritize, and manage time effectively
- Proficient in Word, Excel, Google Docs and Sheets, and Outlook
- Experience working with western companies (is a plus)
Responsibilities & Duties:
- Providing customer service via phone, e-mail, voice chat or video chat
- Writing financial templates in English and/or French
- Acquiring information from clients
- Preparing documents, reports and updating customer database
- Collaborating with the management team and training new customer service agents
- More detailed responsibilities will be presented during the hiring process