CUSTOMER SERVICE SPECIALIST

The Customer Service Specialist will be responsible for ensuring our customers have an excellent experience when communicating with Eillien’s. This position will be the first line of communication with our customers and handle day-to-day transactions such as new order entry, order status tracking and communication, pricing, credits, and invoicing. They will also be involved in providing support to the sales team, such as monitoring and coordinating special projects, sample requests and communicating with cross-functional teams regarding unique or critical orders.

Essential Functions

• Responsible for processing orders accurately, timely, and communicating both internally and externally throughout the process to resolve any potential issues or discrepancies.
• Provide support and guidance for customer related issues by answering customer questions and escalate more complex questions to respective Account Manager if needed.
• Research and understand credits, deductions, and chargebacks from customers and provide guidance to internal teams to minimize future issues.
• Complete and communicate necessary customer forms or portals for new items, price changes, and other item maintenance.