Customer Service Specialist

Position Summary

The Customer Service Specialist serves as the first point of contact for students, prospective students, visitors, and salon guests. This role provides exceptional customer service by greeting visitors, managing front desk operations, checking clients in and out of the student salon and clinic, scheduling appointments, processing payments, and supporting the daily administrative operations of the campus.

The ideal candidate is organized, personable, and enjoys creating a welcoming experience while supporting both campus operations and the student learning environment.

Essential Responsibilities

• Greet students, prospective students, visitors, vendors, and salon guests in a professional and welcoming manner.
• Answer and direct incoming telephone calls and respond to general inquiries.
• Schedule salon and clinic appointments while providing exceptional customer service.
• Check clients in and out for student salon and clinic services.
• Process client payments and maintain accurate cash handling procedures.
• Assist clients with retail product purchases and answer general service-related questions.
• Coordinate client flow to support an efficient student salon and clinic experience.
• Assist students and visitors by directing them to the appropriate department or staff member.
• Maintain the reception area and student salon reception desk in a clean, organized, and professional manner.
• Perform general administrative duties, including filing, scanning, data entry, and document preparation.
• Receive, sort, and distribute incoming mail and deliveries.
• Support campus events, orientations, graduation activities, and community events.
• Maintain confidentiality of student and employee information.
• Collaborate with Admissions, Education, Financial Aid, Student Services, and other departments to support campus operations.
• Follow institutional policies and procedures while delivering exceptional customer service.
• Perform other duties as assigned.

Qualifications

Required

• Minimum of one year of customer service, receptionist, administrative support, or front office experience.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Professional appearance and demeanor.
• Proficiency with Microsoft Office and general office technology.

Preferred

• High school diploma or equivalent.
• Experience working in education, healthcare, hospitality, retail, or another customer-focused environment.
• Experience with student information systems or CRM software.

Core Competencies

• Customer Focus
• Communication
• Professionalism
• Organization & Time Management
• Attention to Detail
• Collaboration
• Adaptability
• Problem Solving
• Integrity
• Positive Attitude

Required

• Minimum of one year of customer service, receptionist, administrative support, or front office experience.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Professional appearance and demeanor.
• Proficiency with Microsoft Office and general office technology.

Preferred

• High school diploma or equivalent.
• Experience working in education, healthcare, hospitality, retail, or another customer-focused environment.
• Experience with student information systems or CRM software.