Customer Service Specialist

We are looking to hire a Customer Service Specialist to join our team. The ideal candidate will be responsible for working directly with Red7 customers through many channels as a valued resource and trusted advisor, helping their business grow. You will strive to deliver a human and helpful Support experience through creative problem-solving, a consultative approach, and a deep and thorough knowledge of how Red7 works.

Salary range: $58000 - $68000 per year.

Responsibilities

• Engage with the Customer Success team to both understand and advise of customer issues, frustrations, or requests to drive customer happiness and retention.

• Provide internal feedback on how Red7 can better serve our clients in the product road map for continuous improvement.

• Build and maintain excellent relationships with clients and other staff at all levels by navigating complex, consensus-driven decision-making environments.

• Proactively monitor and track usage, product consumption gaps, and traffic patterns to identify opportunities and address potential future issues such as account churn.

• Contribute to a high rate of returning purchases across your client base by systematically identifying and assessing renewal risks.

• Show composure, resilience, and flexibility in Red7’s fast-paced, ever-changing environment, and also as an internal advocate for evolving customer needs

• Bachelor's or Associate degree preferred.

• Prior customer service/sales experience required.

• Self-motivated, always curious, and consistently eager to learn.

• Proven problem-solving skills.

• Excellent written and verbal communication skills.

• Can take ownership of challenging scenarios and bring them to resolution.

All your information will be kept confidential according to EEO guidelines.