Customer Service Staff

Customer Service Staff Company: JanSuta Pharmaceutical Job Location: Ahmedabad, Gujarat, India Employment Type: Full-time Company Description JanSuta Pharmaceutical is a growing organization in the pharmaceutical sector, focused on providing reliable and accessible healthcare products. The company is committed to quality, regulatory compliance, and ethical business practices. JanSuta Pharmaceutical values customer trust and aims to build long-term relationships through responsive service and transparent communication. Team members are encouraged to contribute ideas, collaborate across functions, and support continuous improvement in both products and services. Role Description This is a full-time, on-site Customer Service Staff role based in Ahmedabad. The position involves handling incoming customer inquiries via phone, email, and other channels, providing accurate information about products, orders, and services. Daily tasks include resolving customer issues, documenting interactions in company systems, and following up to ensure satisfactory outcomes. The role also includes coordinating with internal departments such as sales, logistics, and quality to address customer needs, tracking common concerns, and sharing feedback to improve customer experience. The Customer Service Staff member is expected to maintain professional communication, adhere to company guidelines, and support a positive and efficient service environment. Qualifications Candidates should possess strong Customer Support and Customer Service skills, with the ability to handle inquiries and resolve issues effectively. Candidates should possess skills in Customer Satisfaction and Customer Experience, focusing on building trust and long-term relationships. Candidates should possess excellent Phone Etiquette and clear communication skills for professional interaction with customers. Candidates should possess basic computer literacy, including use of email, CRM or ticketing systems, and documentation tools. Candidates should possess strong problem-solving abilities, attention to detail, and the capacity to work in a structured, fast-paced environment. Candidates should possess proficiency in English and local languages, and prior experience in customer service or the pharmaceutical/healthcare sector is an advantage. .