Customer Service Store in Palma de Mallorca

About the role

Are you looking for a new professional opportunity? Do you want to gain knowledge in a booming sector?

This could be your opportunity!

At Randstad, we are looking for profiles to work as telephone agents with a clear customer orientation, commercial spirit, and communication and negotiation skills, to join a major company in the Contact Center sector located in Palma de Mallorca.

What you'll do

• Providing information to customers about the company, its products and/or services.
• Continuous and detailed recording of communication held with the customer.
• Handling and resolving questions and inquiries.
• Incident management.
• Data entry into customer systems.
• Reporting on tasks and meeting objectives.

Requirements

• Proactive attitude, commitment, and results orientation.
• Communication and negotiation skills.
• Accustomed to meeting targets and working under pressure.
• Eager to learn and take on new challenges.

Benefits and conditions

• Salary according to the national Call Center collective agreement.
• Stable temporary contract and the possibility of joining the permanent staff depending on your performance.
• Pleasant and dynamic working environment, with a highly professional and committed team.
• Shift: 11am to 3pm and 4pm to 8pm
• Training that will allow you to learn the techniques needed for a leading company in its sector.
• Opportunity for growth and professional development.