Customer Service Team Lead (Call Centre) - JL
Customer Service Officer (Team Lead)
1-Year Contract | Near Jurong East MRT | Contact Centre Operations | 5-Days Work Week (Mon-Fri)
My client is looking for an experienced Customer Service Officer (Team Lead) to join a Contact Centre team on a 1-year contract, subjected to renewal or conversion to permanent.
Key Responsibilities
Lead Contact Centre operations and supervise daily team performance, productivity, attendance and service quality.
Coach and train team members on systems, processes, procedures and operational updates.
Handle escalated cases and support the team in managing complex customer enquiries and complaints.
Monitor KPIs & prepare reports, including service levels, productivity, case status and operational dashboards.
Coordinate with clients, vendors and stakeholders to support smooth operations and drive service improvements.
Requirements
Minimum A Level/Diploma, with 2–3 years of relevant Contact Centre / Customer Service experience.
Experience managing a team of 10+ staff.
At least 1 year in a supervisory role
We regret to inform that only shortlisted candidates are notified.
Justin Lee
Registration No.: R22107715
APBA TG Human Resource Pte Ltd
EA Licence No.: 14C7275