Customer Service Team Lead (Cebu) | Onsite

Work Setup: Onsite (Cebu)

Shift: No Fixed Schedule

Responsibilities:

• Lead and inspire a team of Customer Service Representatives to deliver excellent levels of individual/team performance and customer satisfaction
• Work closely with the team in achieving goals and targets
• Conducts coaching and constant motivation to deliver targets
• Hosting 1on 1's and team meetings
• Keeping up to date with business development and new product lines
• Manage day-to-day line activities, prioritize and make risk/impact assessments within existing processes and procedures towards achieving SLAs and sales quota
• Ensure training and development plans are maintained for all team members
• Manage the fair and consistent application of performance management and disciplinary measures as necessary
• Support the Director of Customer Care to deliver business targets and objectives, and create a performance orientated culture

Qualifications:

• Bachelors Degree or equivalent
• At least 2 years of experience in a Team Lead/Supervisory Position doing People
• Management, specifically in a Call Center/BPO Environment
• Excellent leadership, coaching, people management and development
• Excellent Communication Skills

Benefits:

• Generous Paid Time Offs, including Holidays
• HMO Health Insurance (Employee + 1 Free Dependent)
• Clear pathways for career advancement within the company
• Rewarding Salary Package