Customer Service Team Lead
Job Purpose
The Customer Service Team Lead is responsible for overseeing the daily operations of the Customer Service team while serving as a primary liaison between Gelest and its customers. This role ensures exceptional customer service delivery through effective team coordination, escalation management, and continuous process improvement.
In addition to handling complex customer interactions, the Team Lead provides frontline leadership, coaching, and support to ensure consistent execution of customer service standards and business objectives.
Principal Accountabilities
Attract and support customers by answering product, service, and order-related questions and recommending appropriate products or services when applicable.Establish new customer accounts by collecting, recording, and verifying required account information.Maintain existing customer accounts, including updates, changes, cancellations, and account maintenance.Place or cancel orders from direct...
The Customer Service Team Lead is responsible for overseeing the daily operations of the Customer Service team while serving as a primary liaison between Gelest and its customers. This role ensures exceptional customer service delivery through effective team coordination, escalation management, and continuous process improvement.
In addition to handling complex customer interactions, the Team Lead provides frontline leadership, coaching, and support to ensure consistent execution of customer service standards and business objectives.
Principal Accountabilities
Attract and support customers by answering product, service, and order-related questions and recommending appropriate products or services when applicable.Establish new customer accounts by collecting, recording, and verifying required account information.Maintain existing customer accounts, including updates, changes, cancellations, and account maintenance.Place or cancel orders from direct...