Customer Service Team Leader (Currently Hiring For Cedar Rapids, Coralville, and Iowa City Locations)
New Pioneer Food Co-op Customer Service Team Leader (Currently Hiring For Cedar Rapids, Coralville, and Iowa City Locations)
Description
Starting Salary: $58,000.00, based on experience, interview, and skills test
Location: Currently Hiring For Cedar Rapids, Coralville, and Iowa City Locations
Reports to: Store Team Leadership
Employment Type: Full-Time, Exempt
About New Pioneer Food Co-op
New Pioneer Food Co-op is a community owned, value driven local food marketplace rooted in cooperation, sustainability, and shared success. We exist to strengthen the local food system while creating welcoming spaces for staff, members, and partners to thrive.
About the Role
The Customer Service Team Leader is responsible for the overall customer experience across the store, from entry to checkout.
This role leads front end operations while also supporting the cleanliness, organization, and overall presentation of customer facing areas including café spaces, grab and go areas, aisles, and store entry points.
By maintaining strong service standards, supporting team development, and partnering across departments, this role ensures a consistent, welcoming, and efficient experience for every customer.