Customer Service - Temporary Mon-Fri
Posted
We are looking for people who enjoy helping others to successfully answer telephone calls from customers inquiring about goods and services from clients of Five Star Call Centers, while providing high-quality service with a helpful, professional attitude.
This particular project is assisting clients with inquiries on debit card incentives, orders, and balances.
This is a Bring Your Own Device position to work-at-home for individuals living in the states of: Alabama, Georgia, Idaho, Iowa, Indiana, Kansas, Louisiana, Michigan, Mississippi, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, and Wyoming.
Qualifications
- Previous 3-6 months customer service or customer support experience preferred
- Previous 3-6 months call center or office background experience a plus
- Basic computer skills
- Quick learner and able to work independently
- Strong phone and verbal communication skills along with active listening
- Must be 18 years of age
- A background check applicable with state and federal laws will be required
Responsibilities
- Manage large amounts of inbound calls in a timely manner
- Follow communication "scripts" when handling different topics
- Identify customers' needs, clarify information, research and provide solutions and/or alternatives
- Access company and client resources provided to accurately handle the call
- Seize opportunities to upsell products when they arise
- Skillfully change from one task to another without loss of efficiency or composure
- Be available at your desk, maintaining punctuality and attendance at all scheduled times
- Remain positive and professional in all customer interactions
- Flexibility to cross train as requested
Bring Your Own Device (BYOD)
- This position requires you to provide your own equipment and workspace.
- Must have verified internet service(secure, reliable and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection.)
Hardware/Software Requirements:
- Processor: Intel® Core™ i5-8250U Series or greater
- Memory: 8GB on Windows 10 or 11 64 bits
- Screen Resolution: 1280x768 or higher, dual monitors required
- USB DSP headset
- Click here for an example
- No Chromebooks, netbooks, or any type of tablet (Must be a laptop or a desktop)
- Up-to-date antivirus software must be installed on the platform and a recent scan completed. (Will be checked prior to allowing login to system) Windows Defender will work, no additional software needed
- Firewall must be enabled (Will be checked prior to allowing login to system)
- Must be hardwired to your modem or router/ No Wi-Fi or extenders
- Click her for the BYOD policy for full detailed list of requirements
Five Star Solutions values diversity and is committed to cultivating a professional, diverse workforce by hiring the best people available and providing the best service possible to our customers. Five Star is an EOE/Veterans/Disabled/LGBT employer and participates in the E-verify program.
As published by lever · 15 questions · 3 written answers
Basics
Resume/CV, Full name, Email, Phone, Current location, Current company
Pick from a list (12)
- What location do you reside in? optional
- Are you 18 years of age or older? optional
- I understand this a temporary position and I would like to work... optional
- I understand this position is a Bring Your Own Device position as listed in the job description and must meet those requirements to partake? (You provide your own equipment, internet and office space/furniture.) optional
- Do you have computer equipment that could be utilized to work from home? (This would include a desktop or laptop, not a tablet.) optional
- Do you have internet at home? (not wifi) optional
- Have you ever been employed with Five Star, Lawrence and Schiller Teleservices or Midco Connections? optional
- Have you worked from home in a previous job? optional
- In the last 7 years, have you been convicted of or pleaded guilty to a felony? *If you live in an area with Ban the Box or Lehigh County PA choose "N/A" per state law. optional
- I have been employed for the past? optional
- How did you hear about Five Star? optional
- Are you currently employed? optional
Written answers (3)
- Availability Monday through Sunday: What is the earliest time you are available to start work, and the latest time you are available to finish work each day? Please list your availability as a time range — for example, “7a–7p” means you are available to start as early as 7:00 AM and can work as late as 7:00 PM. Note: You will not be scheduled for the entire range, but for a shift of up to 8 hours within the availability you provide.
- Do you have a bilingual skill set? (Speak, Read, & Write fluently in English & Spanish) * No
- If answered yes to felony question, please explain