Customer Service - Warranty Superintendent Jacksonville Area

Customer Service - Warranty Superintendent

ICI Homes, Florida's Custom Home Builder, is seeking an experienced Customer Service - Warranty Superintendent to join our Jacksonville Warranty Team.

This position plays a critical role in delivering the exceptional customer experience that ICI Homes is known for. The ideal candidate will have a strong background in residential construction, excellent communication and organizational skills, and a passion for resolving homeowner concerns with professionalism and urgency.

The Customer Service - Warranty Superintendent is responsible for managing warranty-related service requests, coordinating repairs, and ensuring all work is completed according to ICI Homes' quality standards.

Primary Duties & Responsibilities

• Review warranty requests and inspect homes to determine warranty eligibility.
• Diagnose issues and develop effective solutions for warranty claims.
• Coordinate and oversee subcontractors and trade partners to ensure quality workmanship and timely completion of repairs.
• Review and approve subcontractor pay requests.
• Schedule, coordinate, and follow up on homeowner appointments until all warranty work is completed and signed off.
• Maintain regular communication with homeowners, subcontractors, and internal construction personnel.
• Build and maintain positive relationships while providing outstanding customer service.
• Ensure all warranty-related activities are documented accurately and completed efficiently.

Qualifications

• Experience in residential construction, warranty service, or construction management.
• Strong knowledge of residential construction practices, building codes, quality standards, and safety regulations.
• Excellent organizational, communication, and follow-up skills.
• Strong problem-solving and customer service abilities.
• Friendly, professional, and customer-focused demeanor.
• Proficiency with computers, smartphones, and common business software applications.
• Ability to work independently and make sound decisions using discretion and judgment.

Requirements

• Must possess reliable transportation and a valid Florida driver's license.
• Must have personal tools necessary for jobsite evaluations.
• Ability to perform field inspections and work in various weather conditions.
• Comfortable using ladders, levels, and other site evaluation tools.
• Ability to spend the majority of work time in the field with some administrative work performed in an office setting.

Why Join ICI Homes?

For over 45 years, ICI Homes has built a reputation for quality, innovation, and exceptional customer service. We are committed to creating extraordinary experiences for our homeowners and providing our team members with opportunities for growth and success.