Customer Success Agent

We’re looking for a dynamic Customer Success Agent to support our franchise network and ensure operational excellence across payment systems, equipment, and customer experience.

📍Remote 100% | Full-time

🌐 International Project – Spanish company in the self-service laundry industry

🔑 Key Tasks:

• Resolve Tier 1 incidents within 24h (platform, connection, peripherals).
• Coordinate with external technical services and manage spare parts.
• Support smart systems and basic automation setups.
• Monitor recurring issues and suggest improvements.
• Collaborate with Operations & Marketing on customer experience.
• Assist franchisees with onboarding and support.

🧠 Profile:

• 2+ years in customer support or franchise service.
• Strong English (level 8–9).
• Experience in laundry/services sector is a plus.
• Familiarity with Freshdesk, IGEST, Nayax.
• Excellent communication, autonomy, and multitasking skills.

¿Te interesa?

Postúlate directamente en nuestra oferta o envía tu CV a 930 945 183

Requisitos