Customer Success Associate (German/Italian)- Remote
About the Role
As a Customer Success Associate you’ll own a book your own portfolio of high value customers across European markets. This isn’t a passive support role. We want someone who treats their portfolio like a sales territory - building best in class relationships and working with their clients to maximise the value of their Finom account.
You’ll be measured on what matters: keeping your portfolio in a positive growth state, making customer churn a non starter, and impacting business growth.
This position is critical to Finoms expansion across our Revenue Function and the team is overseen by the Chief Revenue Officer. If you are a hungry, self motivated individual, who is looking for a role they can grow and make their own - this is your seat.
Responsibilities
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Actively managing and engaging the portfolio through a multi channel communication strategy
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Building strong relationships with decision-makers and becoming a trusted point of contact for clients.
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Driving revenue growth, retention and product adoption across Finom’s product suite.
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Identifying and executing upsell, cross-sell and referral opportunities and avoid churn
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Using account data, usage signals and portfolio trends to prioritise outreach and identify opportunities or risks
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Monitoring account health and proactively intervening with at-risk clients to prevent churn.
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Maintaining accurate Salesforce pipeline, activity and account tracking
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Using Modjo/AI tools call intelligence to continuously improve performance and share best practices with the team.
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Supporting clients throughout all lifecycle stages
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Following relevant AML, transaction-monitoring and internal processes.
Requirements
Requirements
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Minimum 1-2 years in a Sales, Account Management, Customer Success position in B2B SaaS or Fintech
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Strong communication skills - you know how to open a conversation and create urgency without being pushy and put the customer first
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Commercially focused - you think in terms of revenue per account, expansion potential, balancing customer satisfaction with business goals
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You use data to make decisions - whether that's spotting a usage drop before it becomes a churn risk or identifying the right moment to have a plan upgrade conversation
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Comfortable working in a fast-moving environment where the playbook is still being written in places
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Prior experience with Salesforce or similar tools is a benefit
- Native (or perfect fluency) in German or Italian, fluency in English
What we offer
- Full remote from one of the following countries:
- Spain, Poland, Cyprus, Portugal, Hungary, Greece, Serbia, Turkey, Bulgaria & eastern EU
- Base salary from 24.000 EUR to 36.000 EUR gross per year, based on experience
- Annual bonus based on targets achieved
- Stock Options
- Work & Swim from Cyprus
Skills
As published by lever · 12 questions · 4 written answers
Basics
Resume/CV, Full name, Email, Phone, Current location, Current company, LinkedIn URL
Short answers (1)
- How soon are you available to start a new role?
Pick from a list (7)
- Please select the level that most accurately describes your professional English communication skills (written and verbal) optional
- Can you speak English fluently?
- Additional Language skill
- Are you legally authorized to work in the country this job is located? optional
- Do you have a minimum of 6 months of experience in an Account Management or Outbound Sales role? ?*
- Have you worked in a b2b SaaS environment?
- This role offers a base salary range of 2000-3000 € per month gross and a bonus of up to 3000 € per quarter. Please confirm you have read this. optional
Written answers (4)
- What is your current work authorization status for the country where you plan to be primarily based? Please specify the type of document/visa and its validity optional
- What is your current location?
- Why do you want to join Finom?
- What is your notice period?