Customer Success DACH
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You will own the technical and commercial outcomes for customers across the DACH region. You will run onboarding and enablement, advise customers on production deployments across web, mobile, and their systems, analyze usage and performance data, identify adoption problems, manage renewals and upsells, and drive cross-sell and revenue expansion.
Responsibilities
- Run customer onboarding and enablement
- Drive customer growth across the platform, speech models, creative tools, and Agents
- Advise customers on production deployment
- Analyze usage and performance data to identify friction
- Drive adoption and measurable customer value
- Own renewals, upsells, cross-sell, and revenue expansion
- Manage a defined book of business
- Partner with Sales, Engineering, and Customer Success leadership
Requirements
- 5+ years of Customer Success, Account Management, or Technical Account Management experience
- Experience supporting complex B2B SaaS, Developer Tools, or AI/ML products
- Experience owning and managing a book of business
- Fluent German and English
- Experience working across the DACH market
- Experience building and deploying AI agents
- Experience with API integrations and SDKs
- Cross-functional experience with Sales, Engineering, Product, and Marketing
- Experience owning revenue quotas and closing cross-sell opportunities
- Problem-solving, technical, and analytical skills
Benefits
- Annual professional development stipend
- Annual colleague travel stipend
- Annual company offsite
- Monthly co-working stipend