Customer Success Engineer
Equipment Responsibilities (70%)
Serves as the on-site equipment domain expert for semiconductor final test handlers — pick-and-place platforms (MATRiX, MT9510) and gravity-feed platforms (SO1K/2K, MT9918).
Provides proficient recommendations for simple to complex equipment-related issues; guides root-cause analysis through to resolution.
Offers technical guidance during repair and maintenance work on an as-needed basis, including acting as a backup support resource when service personnel are unavailable.
Uses equipment experience to identify improvement and feature opportunities for the customer and internal teams.
Drives critical tasks to closure — bold enough to push internal teams or the customer when resolution demands it.
Leads technical gathering and translates business needs into technical scope.
Customer Success Responsibilities (30%)
Serves as the primary on-site point of contact, building trusted-advisor relationships at operational and management levels.
Monitors account health, engagement, and satisfaction; proactively mitigates risks.
Advocates for the customer internally by channeling feedback to product, engineering, and support teams.
Coordinates with sales and applications teams to identify growth opportunities.
What We’re Looking For
5+ years of hands-on repair and maintenance experience on semiconductor final test handlers — MATRiX, MT9510, SO1/2K, MT9918 strongly preferred; experience with other pick-and-place and gravity-feed handlers will also be considered.
Good electromechanical skills and above-average troubleshooting skills.
Working knowledge of common AI tools to support troubleshooting, documentation, and analysis.
Bachelor’s degree in engineering or equivalent experience.
Willingness to be based at the customer site at least 90% of the time; travel within the Philippines with occasional international travel.
Excellent written and verbal communication skills in English and Filipino