Customer Success Executive

Basic up to $3000 + Commission
Working location: ANG MO KIO
Working hours: Monday to Friday (8.30am to 6.00pm)

Company Overview

KAORI PTE. LTD. is Singapore’s leading provider of Scent Marketing and Ambient Scenting solutions, delivering quality fragrances and customizable equipment to enhance brands and work environments.

Job Responsibilities

• Manage existing customer accounts and build strong relationships.
• Handle contract renewals and follow up on customer retention.
• Follow up on sales leads and enquiries via calls and emails.
• Prepare quotations, proposals and renewal offers.
• Identify upselling and cross-selling opportunities.
• Handle customer orders and maintain accurate records.
• Coordinate with Operations and Accounts teams to ensure smooth service delivery.
• Resolve customer issues and provide timely support.
• Prepare sales and customer reports for management.
• Achieve assigned renewal and sales targets.
• Support general administrative duties and other tasks as assigned.

Preferred competencies and qualifications

• Experience in service-based industries to better understand customer needs and service delivery
• Ability to speak Mandarin to liaise with Mandarin-speaking customers and associates, enhancing communication and service reach

Benefits

• Renewal commission for every successful contract renewal
• Career growth opportunities within a growing company
• Friendly and supportive work environment

Location

• Ang Mo Kio Industrial Park 2

Remuneration

• Basic Salary + Renewal Commission