Customer Success Executive (Marine Logistics)

• Make ensuring that orders from customers are processed appropriately and on schedule.
• Make sure reports are turned in on time in accordance with the timetables set by the customers.
• Examine the underlying causes of operation incidents and service breakdowns and offer improvements to the management and CS managers.
• Maintain close communication with the customer to address any concerns pertaining to orders or shipments.
• Make that the cycle count sheet is kept correctly for audit trail purposes.
• Take accountability for resolving any anomalies in stock.
• Make that all invoices are completed on time, accurately, and with the required supporting documentation.
• Compile and calculate the KPI report for each month.
• Achieve and maintain a consistent KPI and, as needed, offer suggestions for improvement.
• Extra duties as directed by management

Requirements:

• Ideally a diploma in business administration or logistics
• Applicants without experience who possess relevant experience are welcome to apply.
• Team player with a focus on customer service
• Product, system, and Microsoft Office expertise