Customer Success & Growth Lead

You will support customer needs by tracking, prioritizing, and resolving issues promptly. You will analyze churn, subscriptions, and usage patterns; engage high-usage customers to secure longer-term commitments; conduct personalized outreach and discovery calls; connect with YC companies; support events; and improve processes independently.

Responsibilities

• Serve as a primary contact for customer support needs
• Track, prioritize, and resolve customer issues promptly
• Monitor and analyze churn, subscription, and usage metrics
• Reach out to high-usage customers to secure longer-term commitments and prevent churn
• Manage founder LinkedIn outreach and schedule discovery calls
• Conduct targeted outreach to current YC batch companies
• Support community event planning and execution
• Identify and implement process improvements

Requirements

• 1–3 years of experience in customer-facing roles, preferably B2B SaaS customer success
• Technical knowledge of AI and LLM infrastructure, APIs, and developer tools
• Familiarity with LLM providers, AI application development, and integration patterns
• Ability to explain technical concepts to technical and non-technical audiences
• Strong written and verbal communication skills