Customer Success Lead
Posted Updated
You will work directly with customers using API products and ensure an efficient integration experience. You will organize technical questions and coordination with technology, maintain interaction records and call standards, and lead development of an internal LLM-based customer success product using support data and interactions.
Responsibilities
- Support customers using API products during integration
- Organize technical-question workflows and coordination with technology
- Maintain records, call standards, and interaction histories
- Lead development of an internal LLM-based customer success product using support data and interactions
Requirements
- Technical customer success experience
- Experience with API-based products
- Technical diagnostic ability and clear, agile communication
- Organization, clear writing, and technical documentation skills
- Interest in automation and AI for customer success operations
- Intermediate or advanced English
Benefits
- Amil Premium health plan
- 30 days of paid leave
- Semiannual bonus