Customer Success Lead

Customer Success Lead | London (3 days) | £70k base + comms

Great at keeping clients and building teams that do the same? Read on.

My client is a fast-growing 24/7 managed cloud provider that keeps critical websites, apps and cloud platforms running for big-name brands, SaaS products and agencies. They’re known for being reliable and honest, and they’re now hiring someone to own UK client retention.

The role

Lead and coach the UK Customer Success team

❤️ Own client health, renewals and retention

Spot risk early and lead escalated client issues

Help build the CS playbook and AI tooling

This isn’t ticket-handling. Engineers run the service. You make sure clients see its value and stay.

You’ll bring

✅ 5+ years in customer success from a tech company (managed services, cloud, SaaS or hosting ideal)

✅ 2+ years leading a team

✅ A proven retention track record, with the numbers to show it

✅ Enough tech fluency to discuss AWS, Azure or GCP credibly

The package

c£70k base + comms

3 days London

Interested? Message me for a confidential chat.