Customer Success Lead

We are hiring a Customer Success Lead with 4–6 years of experience for CoFee, that streamlines fee collection for enterprises, making financial management easier.

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What you will do:

• Own the end-to-end customer journey, ensuring smooth onboarding, adoption, and retention.
  

• Build strong customer relationships and drive long-term engagement.
  

• Lead product demos, training sessions, and regular customer reviews.
  

• Identify upselling opportunities and drive account growth.
  

• Proactively resolve customer concerns and manage escalations.
  

• Monitor customer satisfaction, product usage, and engagement metrics.
  

• Collaborate with Sales, Product, and Engineering teams to improve customer experience.
  

• Guide and mentor customer success executives.
  

What makes you a great fit:

• 4–6 years of experience in Customer Success or Account Management, preferably in SaaS or FinTech.
  

• Strong communication, relationship-building, and stakeholder management skills.
  

• Proven ability to drive customer retention, product adoption, and account growth.
  

• Strong problem-solving skills with the ability to handle customer escalations.
  

• Analytical mindset with a proactive, ownership-driven approach.
  

• Ability to lead, mentor, and collaborate with cross-functional teams.