Customer Success Lead
At Metica, we let game studios focus on making great games – while we take care of growing them. We're an AI-native growth partner for mobile games studios, unifying user acquisition and in-game monetisation so games grow without studios having to build that expertise in-house.
We're built by founders and an early team on their third venture together (previously built and exited to King and Apple), backed by Play Ventures, 13books Capital and Firstminute Capital. We're already working with some of the biggest names in mobile gaming, and are entering our scaling phase – which means real ownership for whoever joins us next.
Meet Your Hiring Manager
Hiring manager: Justin Stolzenberg
Gaming entrepreneur with 24 years experience in Monetisation, Analytics and User Acquisition – spearheading Metica's efforts to apply AI-based personalisation to get value in their portfolios
The Role
This is a foundational role – you'll get to help design our customer success function from the ground up: how customers get to value smoothly, how we catch risk early, and how we grow customer success with AI-first workflows for a better, more scalable customer experience.
Location is London, Lahore, Ljubljana, Hanoi or remote. Some travel to meet customers may be expected.
You Will
Own the customer journey from signed customer through live integration, proven uplift, rollout and long-term expansion.
Build an AI-first CS operating model – workflows, playbooks, customer health signals and follow-up systems across a hybrid human-agent team.
Turn customer conversations, product signals and performance data into clear next steps – helping customers understand what's working, what needs attention, and how to get to value faster.
Coordinate across product, engineering, analytics and commercial teams to remove blockers fast.
Create the repeatable processes that let Metica support many studios and games without becoming a traditional, service-heavy CS org.
You Need
Experience in mobile gaming, ad monetisation, mediation, UA, or analytics, and the ability to build trust with customer stakeholders quickly.
Structured and reliable – good at turning ambiguity into clear action.
Comfortable with data – able to reason about customer value, performance and blockers.
You enjoy building systems and processes as much as managing individual relationships, and you're excited by AI-native ways of working.
Comfortable operating hands-on in an early-stage environment where the process is still being built.
Experience building CS, onboarding, RevOps or customer health systems from scratch is a plus.