Customer Success Lead

Customer Success Lead

Role Overview
This role ensures customers realize measurable value and testing transformation outcomes
from Qyrus across SAP programs. By owning post-go-live success and delivery stability, you
will drive platform adoption and optimize testing strategies to align platform usage with key
business outcomes throughout the SAP journey.
Core Responsibilities
1. Delivery Ownership & Value Realization
 Own end-to-end success of Qyrus implementation post onboarding
 Drive outcomes like:
o Regression suite reduction
o Defect Leakage
o Test execution efficiency
o Automation coverage growth
 Establish success metrics and track continuously

2. SAP-Aligned Execution
 Work with SAP teams to validate end-to-end processes across multiple systems
 Ensure Qyrus aligns with:
o SAP landscapes (S/4HANA, Fiori, APIs)
o Release cycles and transport strategy
 Guide teams on:
o Test design
o Testing of Fiori/UI5 applications and API-driven integrations (OData-based
flows)
o Data-driven testing
3. Stakeholder & Delivery Governance
 Run:
o Weekly delivery reviews
o KPI dashboards
o Risk and issue tracking
 Interface with:
o QA leaders
o SAP functional leads
 Own escalations and resolution
 Influence decision-making on testing strategies and tool adoption
4. Adoption Reinforcement (Sustained)

 Ensure continued usage beyond initial rollout
 Identify drop-offs in adoption and fix them
 Drive maturity from:
o Basic usage → advanced automation → AI-led optimization

5. Product & Engineering Collaboration
 Work with product/engineering teams to:
o Resolve issues
o Prioritize enhancements
 Provide structured feedback from real usage

6. Operational Excellence
 Ensure:
o Test execution reliability
o Defect tracking discipline
o Release readiness
 Bring structure to customer QA processes using Qyrus
Required Skills
SAP Expertise (Non-Negotiable)
 Strong in SAP processes (O2C, P2P, RTR)
 Experience with:
o SAP S/4HANA
o Fiori/UI5
o OData APIs
 Background in SAP testing / QA programs
Delivery & Customer Success
 Experience in managing enterprise implementations
 Strong governance and execution discipline
 Ability to drive measurable outcomes
Testing & Automation
 Understanding of:
o Automation frameworks
o API testing
o Regression optimization