Customer Success Lead

About Rabot

At Rabot, we're revolutionizing fulfillment with Vision AI. We empower brands and 3PLs to achieve 100% order accuracy, slash costs, and boost productivity by 25%. Backed by top Bay Area VCs and advised by industry giants, we work with Fortune 100 companies and SMBs alike. Join us in transforming the future of fulfillment!

Role Overview

• Position: Customer Success Manager

• Location: US Remote

• Experience: 5+ years in Customer Success, Support, or Sales

Key Responsibilities

• Act as the primary point of contact for customers, ensuring their satisfaction and success

• Guide new customers through the onboarding process, ensuring effective product usage

• Identify and execute upsell and cross-sell opportunities that align with customer needs

• Track and manage customer renewals to maintain and grow our customer base

• Gather and analyze customer feedback to improve our services and identify growth opportunities

• Collaborate with sales and product teams to enhance the customer experience

• Willing to travel and participate in system installations.

Ideal Candidate

• Proven experience in Customer Success, Support, or Sales roles

• Strong communication and relationship-building skills

• Analytical mindset with the ability to identify upsell opportunities

• High emotional intelligence and empathy

• Proficiency with CRM software and willingness to learn new systems

• Passion for technology and interest in the supply chain/fulfillment industry

What We Offer

• Competitive salary and performance-based bonuses

• Comprehensive health benefits

• Stock options for long-term growth potential

• Professional development opportunities

• Chance to make a significant impact in a high-growth startup