Customer Success Manager
We are looking for our next Customer Success Manager to be a trusted advisor to our customers in their post-sale journey with Check Point. In this key role, you will be the chief advocate for our customers across a variety of industries, proactively engaging, influencing, contributing to sales, and addressing issues to ensure long term customer relationship and retention.
Check Point’s mission is to provide industry-leading security solutions that redefine the security landscape. We achieve our mission by constantly developing innovative and cutting-edge technology solutions focused on real customer needs, while challenging ourselves to grow and excel.
- Accelerate the customer’s value realization of Check Point’s products & services
- Providing top-notch Customer Advocacy - Understand the customer’s technical and strategic requirements and liaise with other departments (Products, Engineering, Support) to fulfill those requirements
- Develop and nurture relationships with key customer decision makers (Executive and Engineering)
- Establish and execute upon clear retention goals and process milestones
- Assist and track customers with their ongoing adoption (deployment and usage) of Check Point’s products and services
- Identify new opportunities to upsell/cross-sell services and promoting value through customer experience
- Work with implementation partners on strategic accounts and opportunities
- Lead customer-facing account management strategy and planning sessions (QBRs, cadence calls, etc.)
- Detailed understanding of the different contracts to ensure agreement fulfillment
- Crisis management
- 5+ years of relevant experience in the Cyber/IT industry in roles of Customer Success/Pre-Sales/Professional Services/Sales/Service Delivery Manager
- Fluent English and excellent communication skills and ability to foster positive business relationships
- Strong technical skills and orientation
- Experience analyzing and optimizing the existing processes in the Customer Success department
- Highly organized and able to multi-task
- Self-driven and proactive nature
- Patient and active listener
- Ability to work independently in a high-velocity environment
- Willingness to travel and travel abroad
We're committed to fostering a diverse team of individuals. If you believe you have what it takes to thrive in our passionate, fun, remote-friendly, and fast-paced environment, we encourage you to apply. Your unique perspective might just challenge our preconceptions about who belongs in this role.