Customer Success Manager
Compensation: $36k – $40k
Job Description Role Title: Customer Success Manager (LATAM) Location: Buenos Aires, Argentina (Hybrid: 3 days/week at WeWork Vicente López) | Open to remote in Argentina (other cities), Mexico City, or LATAM Schedule: Full-Time, EST Business Hours (100% US Market Focus) Employment Type: Direct Contractor (No EOR/Staffing agency) About the Role Our client is hiring Customer Success Managers to directly manage a portfolio of US staffing industry clients. As a CSM you will drive onboarding, account strategy, technical workflow setup, user training, and long-term customer growth. You will partner with Deployment Engineers to design messaging flows, automations, and AI agents directly in the product without waiting on engineering. Key Responsibilities • Daily Client Interaction: Host Zoom calls for onboarding, user training, technical check-ins, and proactive strategy sessions. • Implementation & Automation: Configure AI agents, campaign logic, and integration workflows for accounts alongside Deployment Engineers. • Account Growth & Retention: Track platform usage, mitigate churn, identify upsell/cross-sell opportunities, and conduct monthly proactive reviews. • Technical Troubleshooting: Diagnose data sync, webhook, and API integration issues before coordinating with engineering. • Product Feedback: Collect structured feedback from clients and pass key insights to the engineering team. Qualifications & Requirements • Education/Technical Background: Degree in a STEM field (Engineering, Computer Science, Mathematics) OR hands-on experience managing technical SaaS products (APIs, webhooks, workflow automations). • Language: Native or fully fluent written and spoken English with exceptional storytelling and presentation skills. • Customer-Facing Experience: Proven track record running SaaS customer onboarding, de-escalations, and account reviews. • Mindset: Proactive by default, self-directed learner, high accountability, and low ego with a strong growth mindset.