Customer Success Manager, Japan

As a Customer Success Manager, you'll act as a trusted partner for Wix Enterprise accounts, ensuring long-term customer success and growth. This role also includes handling customer success responsibilities for DeviantArt, one of the world's largest online art communities, which launched in Japan in November 2026. In your day-to-day, you will:

• Act as a trusted partner and consultant for a dedicated portfolio of Wix Enterprise (80%) and DeviantArt (20%) accounts, providing expert guidance on launching and optimizing their web presence
• Conduct regular business reviews to demonstrate the value and impact of our products, ensuring alignment with customer goals and fostering long-term health
• Partner with product teams to develop and deliver tailored onboarding workshops and training sessions based on specific client business requirements
• Champion the voice of the customer by providing crucial feedback to our product teams, helping to shape the future evolution of our platform
• Drive growth by identifying expansion opportunities, facilitating the renewal process, and ensuring continuous value throughout the customer lifecycle
• Work directly with our most successful clients of all segments, providing solutions for their complex use cases

At Wix, we believe our best work happens together. This is a hybrid role. You will work from Wix Tokyo Office at least 2 - 3 times per week.

• 13+ years of experience in customer success or account management roles in a SaaS company
• Fluent in Japanese and business-level English
• Ability to present complex ideas in an accessible and engaging way to both internal and external stakeholders, including executive-level conversations with customers
• Ability to identify customer business objectives and pain points in order to measure Wix’s financial impact on the customer’s business
• Curiosity, growth mindset, and genuine interest in tech and industry
• Proactive mindset and collaborative nature
• Strong interest in art, subculture (manga, anime, game), and fan communities – an advantage as you’ll have opportunities to help Japanese IP scale globally leveraging DeviantArt.
  

The B2B group is the driving force behind fostering strong relationships and collaborations with our valued partners and customers. We’re focused on managing the ongoing relationships and success of Wix’s larger customers and brands, and creating successful partnerships with top agencies that service Enterprise clients. With a customer-centric approach, we work tirelessly to deliver tailored solutions, exceptional services, and innovative products that align with the specific requirements of our business partners. Our group is responsible for onboarding new customers and partners, managing and implementing web-based projects, and helping customers understand and implement new features.