Customer Success Manager

About the role As Customer Success Manager, you'll play a critical role delivering Managed Services for a government client, acting as the primary point of contact for core ITIL functions and overseeing the delivery, performance, and governance of IT Services. You'll lead a multidisciplinary Service Management team, including Change Coordinators, Service Improvement Leads, Problem Coordinators, and Service Improvement Analysts; ensuring ITIL-aligned processes are effectively executed and optimi…