Customer Success Manager, PAR Restaurant
For over four decades, PAR Technology Corporation (NYSE: PAR) has been a leader in restaurant technology, empowering brands worldwide to create lasting connections with their guests. Our innovative solutions and commitment to excellence provide comprehensive software and hardware that enable seamless experiences and drive growth for over 100,000 restaurants in more than 110 countries. Embracing our "Better Together" ethos, we offer Unified Customer Experience solutions, combining point-of-sale, digital ordering, loyalty and back-office software solutions as well as industry-leading hardware and drive-thru offerings. To learn more, visit or connect with us on LinkedIn, X (formerly Twitter), Facebook, and Instagram.
Position Description:
Great customer success isn't about managing accounts—it's about accelerating growth.
As a Customer Success Manager (CSM), you'll help some of the industry's fastest-growing restaurant brands unlock more value from both Punchh and the broader PAR portfolio to achieve their business goals. Acting as a trusted advisor, you'll drive adoption, strengthen customer relationships, identify growth opportunities, and help customers scale with confidence.
You'll work at the intersection of strategy, technology, and customer partnership, creating measurable impact for your customers while contributing directly to retention, expansion, and long-term success.
Position Location:
Austin, TX. Hybrid, 2 Days Onsite.
What We’re Looking For:
2-3 years experience in Customer Success, Account Management, or customer-facing experience within SaaS is a major plus
Familiarity with tools like Salesforce, Gainsight, , or similar platforms is another major plus.
Experience within the Quick Service Restaurant (QSR) or restaurant tech sector could be a major value add as well.
Strong relationship-building skills and a customer-first mindset.
Ability to understand business goals, identify opportunities, and deliver practical solutions.
Excellent communication skills and the confidence to influence stakeholders.
Strong problem-solving and analytical skills, with the ability to turn data into action.
Exceptional organization and prioritization skills in a fast-paced environment.
Curiosity and an aptitude for learning new technologies and products.
A proactive, ownership-oriented approach to driving outcomes.
Experience collaborating across teams to solve problems and deliver results.
Don't check every Customer Success box? That's okay!
We're excited about high-performing operators and implementation professionals who bring strong business acumen, a bias for action, and a genuine commitment to customer success.
Unleash your potential: What you will be doing and owning:
Be your clients’ go-to champion, driving their success and building strong relationships.
Host engaging check-ins and recommend creative campaigns to boost sales and engagement.
Master the platform to train clients, drive adoption, and track impactful results.
Dive into client goals, offering tailored campaign strategies that deliver.
Lead strategic QBRs to align on performance and future plans.
Guide clients through every stage—onboarding, adoption, and ongoing support—ensuring a seamless experience.
Spot growth opportunities by anticipating client needs and uncovering upsell potential.
Drive retention and renewals with proactive support and value-driven insights.
Collaborate with sales to shine in the pre-sales stage with prospective clients.
Interview Process:
Interview #1: Video interview with Talent Acquisition Team
Interview #2: Video interview with the Hiring Manager (via MS Teams)
Interview #3: Video interview with the Team (via MS Teams)
Interview #4: Video interview with the Head of Customer Experience (via MS Teams)
PAR is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. We also provide reasonable accommodations to individuals with disabilities in accordance with applicable laws. If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, or for your role at PAR, please contact accommodations@partech.com. If you’d like more information about your EEO rights as an applicant, please visit the US Department of Labor's website.
Skills
As published by ashby · 9 questions · 1 written answer
Basics
Legal Name, Email, Resume, Location
Short answers (4)
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- Do you have any restrictive covenant agreements (e.g., non-compete or non-solicitation provisions) with your current or previous employer that would prevent you from working at PAR?
- Are you legally authorized to work in the U.S. or Canada?
- Will you now or in the future require visa sponsorship for employment at PAR?
- Applicant Non-Disclosure Agreement In anticipation of my discussions with employees of PAR,[1] including certain members of PAR management, concerning employment opportunities with PAR, I acknowledge, agree, and confirm that: During the course of the interview process, I may receive information that is not known to the general public (“Confidential Information”) relating to PAR. Confidential Information may concern, among other things, PAR’s business plans, strategies and prospects, financial information, technology, product plans and developments, customers, vendors and other information, which should be reasonably considered as confidential (whether or not specifically labeled or designated). Confidential Information may be contained in tangible materials such as data, specifications, reports, and computer programs or may be in the nature of unwritten knowledge. Confidential Information may also include information of third-parties; I will not share any Confidential Information with anyone for any reason or purpose whatsoever; and I will not use any such Confidential Information for my own purposes or benefit or for the purposes or benefit of any person in any way; and I will treat Confidential Information provided to me prior to the date of this Non-Disclosure Agreement the same as Confidential Information provided to me on or after the date of this Nondisclosure Agreement. [1] PAR refers to PAR Technology Corporation (NYSE: PAR), together with its affiliates, including ParTech, Inc., Punchh Inc., AccSys LLC (f/k/a Restaurant Magic), and MENU Technologies A.G., as applicable, together with each of its parent, subsidiaries, and affiliates. Please click Yes below to confirm that you have read, understand, and will abide by the non-disclosure agreement above:
Written answers (1)
- Why do you want to work at PAR?