Customer Success Manager

What you'll do:

• Develop clear Success & Value Realisation plans, managing champions and aligning stakeholders to deliver business outcomes for the customer.

• Navigate through multiple departments within an organisation to expand use cases and the business value of Pigment. Driving ARR and reducing risks across your portfolio.

• Oversee customer implementations of Pigment, ensuring that customers understand the platform's value and attain a high level of adoption

• Deliver awe-inspiring presentations; provide recommendations on insightful best practices, and structure creative solutions to optimize engagement.

• Lead the development of the Pigment community through thought leadership, events, and developing best practices.

• Develop deep product expertise and creativity, working closely with our product team on the product vision and roadmap.

Who you are:

• You have significant experience in customer success, account management, or a similar role within a software/SaaS company.

• You have a proven track record of effectively managing a broad range of Corporate and Enterprise accounts, driving customer adoption, satisfaction, renewals, and expansion.

• You have experience with AI customer engagement strategies, automation technologies and platforms.

• You have a strong commercial mindset with the ability to take full ownership of revenue on the book of business, including renewals and expansion.

• You have curiosity in new technology adoption and enjoy working with best in class Products.

• You have excellent analytical skills to interpret customer data, identify trends, and uncover opportunities for growth and risk mitigation.

• You have outstanding communication and interpersonal skills, with the ability to build rapport and maintain strong relationships with customers at all levels.

• You are results-oriented with a proactive and strategic approach to problem-solving in a fast-paced, dynamic environment.

• Fluent both French and English.

• You are self-motivated and adaptable, with the ability to work both independently and collaboratively within cross-functional teams.

What we offer:

• Competitive package
• The best health insurance with Alan Blue entirely free for you and your family
• Weekly Lunch and Lunch vouchers (Swile card) to cover your lunch breaks with total flexibility
• Subscription to Egym Wellpass (ex-Gymlib) for full access to gyms, studios, and wellness spaces across France
• Trust and flexible working hours
• Along with one company offsite every year, we have brand new offices at the heart of major cities including New York, San Francisco, Toronto, Paris, and London
• High-end equipment (based on stock/availability) to do your work in the best conditions

How we work:

• Thrive Together: We can only win as a team. We are all founders and do the right thing for our peers, Pigment customers, partners, and the planet
• Never Settle: We aim to become the best at what we do by delivering with rigor and ambition every day. Delivering means building a passionate Pigment community
• Go for it: We are biased towards action. Every action leads to learning and these learnings get us one step closer to our mission
• Be real, be humble: We are generous with our feedback, open to change our views and we approach it with empathy knowing everyone is trying to do the best for Pigment
• Champion our Customers: We lead with empathy, solve what matters, and deliver clarity in a complex world to make our Customers heroes in their organisations