Customer Success Manager

A job at Proximus? You’ll find that everything revolves around the idea ‘Think Possible’. This means: we always assume that something is possible, even if it seems impossible. Well, especially so, actually. Call it a way of thinking that involves being open to a world of digital solutions that make our lives easier. And our way of working smarter. ABOUT US Route Mobile is a leading Cloud Communication Platform provider, catering to enterprises, over-the-top (OTT) players and mobile network operators (MNO). Our range of enterprise communication services includes smart solutions in Messaging, Voice, Email, and SMS Filtering, Analytics Monetization. Since its inception in 2004, Route Mobile has been enhancing mobile communications through technology upgrades and product innovations; meeting the needs of a diverse clientele across geographies. Our customizable, user-friendly, and effective solutions enable enterprises and mobile operators to deliver efficient services to their customers. We are looking for an Customer Success Manager to join our team working with our global network of telecommunication partners and our internal experts to expand the partnership strategy to deliver the Route Mobile service. Job Description – Customer Success Executive/Manager Establish relationships as a trusted and strategic advisor to help ensure the continued value of our products and services Working with your accounts to grow their usage and product adoption Advocate for your customers internally as you work cross-functionally with Sales, Development, and Product teams Identify expansion opportunities and partner with Sales to successfully seize these opportunities Review the customer journey, determine how it’s supported, and use a consultative approach to help clients overcome issues and achieve their goals Developing solutions by researching current technology trends, gathering requirements from clients, and proposing new features to improve the overall experience Monitoring the performance of existing solutions to identify areas for improvement Working with development teams to ensure that projects meet requirements and deadlines Evaluating new technologies and recommending them for implementation where appropriate Reporting progress on projects to clients and stakeholders throughout the duration of a project KPIs: Positive DM Growth Revenue Growth in existing accounts Innovation Index Product Tenancy